Returns – Cancellations
Returns – RMA
You can return part or all of the goods you ordered through our online store in space fourteen (14) calendar days from the day of their receipt and after it has preceded first telephone or written information. The cost of returning the products is borne by the buyer. In case our company is responsible for the change / return of the products then we will bear the return cost.
Products to be returned must:
- Be in the original delivery condition (sealed as received) including packaging.
- Not to have been used.
- To be mailed for return by the recipient no later than fourteen (14) calendar days.
- Telephone or written communication about your intention.
- Must be accompanied by the original purchase receipt or invoice.
We do not accept returns of broken and counterfeit products once the delivery is made by the carrier, check the products and sign for their integrity.
Your order can be canceled at any time if it has not been shipped. Cancellation is made by phone or email. The amount is returned in full and without any charge to the customer. Refunds are made either by bank or credit card. If your order is shipped and you want to cancel it, then the terms in case of product return apply.
If you have paid by credit / debit card and wish to cancel your transaction and if the products have not been sent to you, you must inform us immediately within 24 hours of the purchase order, by e-mail or by phone, so that we can refund you immediately the amount charged to your credit / debit card.
For more information we are always at your disposal either by phone at +30 210 8985089 or by email email@example.com.